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AI generated transcript:

Jens Heitland:Terrible. Okay. Completely terrible. I was not enjoying going to work. I was not looking forward to engage at all.

I was just trying to do business as usual without doing anything on top.

Peter Anderton: So at that point you're giving the absolute minimum, aren't you? Yeah. The thing to notice when we think about the best manager and the worst manager, so the worst manager ever had all those things that they did and how terrible you felt, where was the focus of their attention?

Jens Heitland: On themselves?

Peter Anderton:Take the best manager you ever had then that did all of that great stuff. Listening, challenging, growing you, developing you, setting the bar high, getting you to think bigger. Where was the focus of their attention?

Jens Heitland: On me.

Peter Anderton: What we recognize now rule number one is basically what your worst managers all have in common.

they didn't get rule number one. And your best managers all have in common. Well, they got rule number one and they applied it. The golden thread that separates the best from the very worst is the mindset.