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Transcript:

(AI Generated)

We get promoted because we were good on the tools and we got results, and then we're expected to manage a team and manage them to get the same results that we got.

And then if we somehow accidentally figure out how to do that, we get promoted again and now you're two levels away from the frontline from the customer, and you're expected to manage managers, to manage teams to get the same results that you got , you know? Yeah. And it's getting trickier and trickier, but there's very little investment in leadership development. In teaching our leaders how to coach, how to get the best out of their people. And in the past we could get away with this because it was, like I said, this post-industrial revolution of you turn up, you clock on at nine o'clock, you clock off at five, and you do as you're told, and you pack as many boxes as you can pack so that you get paid enough to feed your family.